Return & Refund Policy

You may return most items within 14 days of the delivery date, provided that:

• the item is unused, in its original condition and in its original packaging, including any certificates, tags and boxes;
• the item shows no sign of wear, damage or alteration;
• proof of purchase — your order confirmation or invoice — is provided.

The following cannot be returned:

• customised, engraved or made-to-order pieces;
• items marked as final sale;
• earrings, for hygiene reasons, unless they are defective;
• gift cards.

• Email us at support@tongyabgu.com within 14 days of delivery with your order number and the reason for the return.
• We will send you a Return Merchandise Authorisation (RMA) number and return instructions.
• Pack the item securely in its original packaging and include the RMA number.
• Send the item to the address we provide.

You are responsible for return postage unless the item is defective or we made an error. We recommend a trackable service: Tongyabgu is not responsible for items lost or damaged in return transit.

Once we receive the item we will inspect it. If it meets the conditions above we will process your refund or exchange. If it does not — for example if it shows signs of wear or damage — we may refuse the return or deduct a reasonable amount from the refund, and we will tell you why.

• Approved refunds are issued to the original payment method within 7–14 business days of us receiving and inspecting the item.
• Delivery charges are not refunded unless the return is due to our error or a defective product.
• Where only part of an order is returned, the refund is adjusted accordingly.

To exchange an item for a different size, style or product, contact us at support@tongyabgu.com. Exchanges depend on availability. If the replacement costs more you pay the difference; if it costs less we refund the difference.

If your order arrives faulty, damaged or incorrect, contact us within 7 days of delivery with photographs of the problem. We will arrange a return or replacement at no cost to you.

For international orders, return postage is the customer's responsibility. Customs duties and taxes are not refundable.

For anything to do with returns or refunds:

• Email: support@tongyabgu.com
• Phone: +995 599 854 036
• Website: www.tongyabgu.com