Privacy Policy

• Personal information — name, email address, delivery and billing address, phone number and payment details, when you place an order, create an account or contact us.
• Order information — the products you buy, your order history and your preferences.
• Technical data — IP address, browser type, device information, pages visited and time spent on the site, collected automatically through cookies and similar technologies.
• Communications — messages you send us through contact forms, email or customer service.

Card details are entered on our payment intermediary's hosted checkout and are processed by them. We never see or store your full card number.

• to process and fulfil orders, including delivery and payment;
• to contact you about orders, returns and enquiries;
• to improve the website, our products and the shopping experience;
• to send newsletters or offers, where you have asked to receive them — you can unsubscribe at any time;
• to detect and prevent fraud or unauthorised activity;
• to meet our legal obligations.

We do not sell your personal information. We share it only with:

• service providers who help us operate — payment processors, delivery carriers, email providers — under confidentiality obligations and only as far as they need it;
• authorities, where the law requires it or where it is necessary to protect our rights;
• a successor business, in the event of a merger, acquisition or sale of assets.

We use cookies and similar technologies to keep your basket and session working, to understand how the site is used and to personalise content. You can control cookies in your browser settings; disabling them may stop parts of the site working.

We take reasonable technical and organisational measures to protect your information, and the site is served over encrypted HTTPS connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• access, correct or delete your personal data;
• object to or restrict how we process it;
• withdraw consent where our processing relies on it;
• ask for your data in a portable form.

To exercise any of these, contact us using the details below. We will respond within the time the applicable law allows.

We keep personal information only as long as needed for the purposes set out here, and to meet legal obligations, resolve disputes and enforce our agreements.

The site is not intended for anyone under 16 and we do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

We may update this policy from time to time. The updated version is posted on this page with a revised date. Continuing to use the site after a change means you accept the revised policy.

For questions about this policy or how we handle your data:

• Email: support@tongyabgu.com
• Phone: +995 599 854 036
• Website: www.tongyabgu.com
• Address: Shalva Nutsubidze St. N 1, Apt. N3, Batumi, Georgia